Top IT companies in UAE

Multiple factors have come together in the UAE to create a thriving tech industry that’s positioned to double in size by 2030. As of 2023, the IT industry was worth a little over $43 billion, roughly 9 percent of the country’s GDP. While a respectable number in it’s own right, the UAE's Digital Economy strategy aims to grow the IT sector to nearly 20% of the country’s GDP. 

But are these numbers the musings of an optimistic bureaucracy, or is there some weight behind them? Like many in the Middle East, the UAE wants to decrease their dependence on oil and tourism and create a startup-friendly environment. 

If the number of IT firms and their growth are any indication, then the $100 billion goal is perfectly achievable by 2029. Let’s take a look at some of the most impressive IT organizations in the UAE that are going to be at the frontier of the country's tech sector. 

Bayzat: Revolutionizing HR

Bayzat leads the HR management industry in the UAE with a comprehensive suite of applications designed to propel local businesses to an international standard. Their core objective is to simplify HR operations for firms that want to reduce their administrative burden. They offer a wide variety of services, including payroll management, regulatory compliance frameworks, the management of benefits packages for employees, and performance tracking. 

However, Bayzat sets itself apart from the industry with partnerships that make them the most accessible platform in the industry, including: 

• An integration with Microsoft Azure to provide a cloud-based HR solution for companies already using the platform
• A partnership with Oracle for their HCM cloud solution
• An integration with Workday - a centralized HR platform for payroll and benefits management. 

These partnerships are a testament to Bayzats commitment towards accessibility and ease of use. They’ve removed as many barriers as they could for HR outsourcing for software companies in the UAE  and created an outstanding customer support network to make sure their customers are satisfied. 

Ibex MENA

TRG holdings crown Jewel—Ibex—boasts a global workforce of over 35,000 employees spread out in 9 countries and 40 service delivery locations. They’re a behemoth in the CX space that have spent the last 15 years breaking into IT and BPO services with just as much gusto. They’ve built up their IT sector to offer a wide variety of services that include: 

• Network and Database management for efficient data storage and communication
• Web and App development in over 20 programming languages 
• Cybersecurity management 
• Staff Augmentation services to support local teams with international talent with as little investment as possible 
• IT infrastructure and IT Service Management 

However, their most innovative offering to date has to be the Enteract.Ecosystem. It’s an all-in-one AI-powered customer engagement platform that consolidates everything you need on a single dashboard. Email outreach, social media management, AI powered chatbots for customer service, or data analytics—you name it, enteract has it. 

Brainvire

Brainvires combination of software companies in Dubai and UAE has landed them on the Fortune 500 listing. They’re a complete BPO firm that consistently positions itself on the cutting edge of innovation for each of their services. Their most prominent offerings include: 

• Custom software and application development tailored for each client’s unique business needs. 
• Cloud-based solutions for companies that want to expand their network and server capabilities with minimal investment 
• Comprehensive cybersecurity services 
• Enterprise resource planning to streamline company-wide processes
• IT consultation services to help organizations transform themselves and their IT infrastructure. 

Companies like Brainzvire create ripples across the entire industry, uploading the entire technological ecosystem in the UAE. Their customizable solutions help businesses transform their operations without a crippling invoice. Their services empower small firms to take on projects they previously couldn’t imagine, helping create jobs and opportunity and attracting foreign investment. 

Cognizant

Cognizant doesn’t just contend with Brainvire on the Fortune 500 list; they take it a step further with their NASDAQ listing. They offer all of the services Brainvire offers, including: 

• Custom software development and maintenance
• IT infrastructure development for firms of all sizes, covering cybersecurity, enterprise software, data management and network services 
• Business process outsourcing and automation 

However, what sets them apart from their competition is their commitment to data-driven decision-making and their specialization in analytics. Their AI-powered analytics department helps businesses with

• Data pipelines and warehouses that collect, store, and process large datasets without the need for on-site servers
• Machine learning techniques to extract actionable insights from the data
• Interactive and accessible dashboards that help stakeholders understand data insights with innovative visualization techniques 
• Predictive and prescriptive analysis

These services are particularly beneficial for tech companies in Dubai and the UAE because they help foreign investors and banks determine the creditworthiness of companies. An increase in foreign investment is a boost for the local job market, and introduces international experts to local companies. 

KNZ Solutions 

Variety and competition are good for all industries, and KNZ Solutions creates the differentiation necessary for industry growth. They may not be as large as some of the other IT support companies in Dubai, but they don’t measure their success by size. 

KNZ solutions is committed to treating customers like partners, and maximizing employee satisfaction to attract the best talent in the industry with better pay and benefits. This may restrict the size of their workforce and projects, but it drastically improves the quality of their operations. Their IT consulting services include

• Customization and integration of Enterprise Resource Planning (ERP) with existing systems and applications
• Business Process Management consultancy to help business optimize their processes for maximum efficiency 
• Ongoing IT support and maintenance

HCL Technologies 

HCL Tech is a global IT behemoth with over 22,000 employees worldwide, but their strongest foothold is in the UAE. A player of their size brings international attention to the tech industry, and all other IT companies in the UAE are forced to step up their game. 

While their core services are similar to some of the companies we’ve mentioned above (IT consulting, IT infrastructure management, cybersecurity services, network and server management, cloud integration, software and application development), their size and reputation gives them a competitive edge. Not only can they offer more competitive rates, they can solve more complex problems and offer solutions nobody else in the market is capable of reproducing.

Consequently, they tend to dominate a number of industries with their services: 

• Banking and Finance: They offer CX solutions to improve customer satisfaction, reduce costs, and (most importantly for this industry) ensure regulatory compliance. 
• Telecommunications: HCL helps telecom companies update and upgrade their networks, and innovate new products. 
• Manufacturing: Their IT solutions can be customized to optimize supply chain management and improve quality control. 
• Retail: HCL develops easy-to-use e-commerce platforms and websites to drive sales and engagement across platforms. 
• Healthcare: It’s essential for companies in the healthcare space to comply with industry regulations, and HCL makes sure they do. 

OnPassive 

OnPassive has made a name for itself among software companies in the UAE through it’s specialization in AI-powered SaaS solutions. These softwares and tools make cross-platform collaboration easier and more efficient, while helping reduce your operating costs. We can divide their services into 3 major sections, starting with:

Web Development and Hosting: 

Modern IT firms usually maintain a resource pipeline to accommodate any technological needs you may have. React, Angular, Vue.js, Python, Node.js and Linux are just the tip of their development iceberg. Additionally, you can expect them to have different combinations of AWS, Azure, GCP, and more in their hosting solutions roster. 

Client Relationship Management:
OnPassive has their own CRM platform with built-in features like contact management, lead generation, sales pipeline management, customer support ticketing, and marketing automation. Like all good CRMs, their platform easily integrates with your email platform of choice and your firm's accounting software. 

AI-powered SEO Tools:
Without search engine optimization, your website would be lost in the limitless current of Google search results. The field has developed rapidly in the past 5 years and has reached a point where manual optimization is both impossible and ineffective. You need AI to conduct keyword research, backlink analysis, and competitor analysis. All of OnPassive AI SEO tools can be linked to your social media platforms and contact management systems for a unified dashboard. 

Wipro

Wipro is an Indian-based IT organization that has taken the international market by storm. They’ve been setting an example for IT companies in the UAE since 2001 and have since expanded their operations beyond Dubai into Sharjah and Abu Dhabi. The benefit of working with an international organization like Wipro is access to global expertise that can give you an edge against local competitors.

You’ll be hard-pressed to find a software company in Dubai that offers a wider range of services than Witro. Their business process services include procurement, customer service, HR management, and accounting. If your IT department needs a boost, Wipro has competent cybersecurity professionals, a deep roster of Agile developers, and IT infrastructure experts that can overhaul your entire operation for efficiency and performance. 

However, simply providing expert services doesn’t guarantee a place among the top IT companies in the UAE for 20+ years. Wipro has a strong reputation for treating their employees with respect and loyalty and taking personal responsibility for their professional development. They have in-house training programs, team-building activities, and promote a work-life balance that attracts some of the best professionals in the UAE.

IT solution companies in the UAE have been raising the bar across the Middle East for over a decade, and there’s no sign of them slowing down. By 2030, their industry will go beyond Middle Eastern dominance and establish themselves as a global player—the business-friendly environment developed by the UAE government will help companies grow, create more professionals, and attract international clients with enough resources to make a massive impact on the local economy. If you’re an IT professional, you should have a close eye on IT firms in the UAE.